Customer Service Announcement - COVID-19

Due to the COVID-19 coronavirus pandemic, there may be some unavoidable impacts on our MyDogDNA and MyCatDNA testing services. While we aim to process new orders and incoming samples normally, some delays in sample processing, sample collection kit deliveries, and result reporting may occur.

Please note that due to the possibility of sample shipment delays, at this time, we do not recommend you send in blood samples for analysis if buccal swabs are available to you as an alternative. Additionally, in-person pick up of sample collection kits from our laboratory is currently not possible. Finally, there will also be minor changes in our customer service phone hours as detailed below.

We are continuously monitoring the situation and will provide updates as they become available. We apologize for any inconvenience, but we want to do everything in our power to continue business as usual while maintaining the safety of our customers and associates. For further questions, our customer service team is happy to help by email (info(at) or by phone (+358503678282, Wed-Fri from 12pm to 3pm UTC+2).