Important: We are currently carrying out system maintenance and updates. Visit our FAQ page for more information. ORDER SIX OR MORE KITS AND AUTOMATICALLY GET 20% OFF YOUR ORDER! Important: We are currently carrying out system maintenance and updates. Visit our FAQ page for more information. ORDER SIX OR MORE KITS AND AUTOMATICALLY GET 20% OFF YOUR ORDER!

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FAQ

  • Why do I have a PDF instead of a web-based report? Reports that were available before August 26th are temporarily available via PDF to allow basic access to data for urgent breeding needs while we perform major system updates. Web-based reports will be restored once these changes are complete.

  • What happened to my dog’s Genetic Diversity information? Since 2010, preserving and monitoring diversity has been a fundamental part of our breeder products. We’re redesigning the diversity reporting to make it as user-friendly as possible for all breeders, and it will be available in the new online reports coming fall of 2020.

  • When can I expect to get a standard online report again? We understand you may need to access the data of previously tested dogs. While we're developing the new reports, existing customers will have access to disorder, trait, and pharmacogenetic results via interim PDF reports. We expect to transition this data back to standard online reports and restore diversity reporting in fall of 2020.

  • Where are the Genetic Relationships graphs? We are exploring new and better ways to convey the information found in the Genetic Relationships graphs (also known as the MDS graphs); for the time being they will not be available.

  • I need to submit results to OFA. How do I do that? You may access any reports that were available before August 26th via PDF, and these reports can be submitted to OFA. For future HTML reports you will be able to print or save to PDF by using the Control-P function on your computer.

  • What happened to the Breeder Tool? To provide better support and improve the experience of all customers, we’re consolidating all products onto the same web platform. Due to the complexity of supporting the Breeder Tool for our large breeder base, it will not be available in the immediate future. We are exploring ways to bring parts of this functionality to our users in future updates.

  • Did Wisdom Health lose the license to the Breeder Tool? No. Until recently, all breeder products have been hosted on a different web platform than other Wisdom Health products. As the number of breeders using our products has grown, a major system upgrade to transfer all product functions to our newest web platforms became necessary. Due to the complexity of supporting the Breeder Tool for our large breeder base, it will not be available in the immediate future.

  • Why have ISAG profiles disappeared from the online store? The International Society for Animal Genetics (ISAG) sets the global standard for dog and cat DNA profiling and parentage using microsatellites. This type of testing required a separate sample submission. However, ISAG geneticists have decided to use SNP (single-nucleotide polymorphism) markers—the same type all Wisdom Health products use—moving forward. We plan to offer SNP-based ISAG profiles for new customers this fall and for migrated customers in 2021.

  • Why is there only one product left on MyDogDNA™? Is there an error in the online store? This is not an error. ISAG DNA Profiling, Collie Eye Anomaly (CEA) and prcd-PRA add-ons, and MyDogDNA™ upgrades were removed from our online store. Why? The new ISAG DNA profile, as well as Collie Eye Anomaly (CEA) and prcd-PRA will be offered as part of the standard report. Upgrades will no longer be offered for MyDogDNA™ reports.

  • Will I be able to upgrade my MyDogDNA™ report? Upgrades will no longer be offered for MyDogDNA™ reports. We encourage breeders who need testing for newly added disorders or traits to submit a new sample. For dogs that have since passed away, please contact customer service to discuss a solution.

  • When will I be able to use the sharing functions on my reports? We’re working on new features to help you share your results and expect to launch this functionality in early 2021.

  • I’m a breeder and I’ve already purchased a kit. Can I still mail in my sample? Yes, if you previously purchased a kit and activated it on the website, you may ship it as normal to receive results via the Wisdom Panel™ website. Note that users may experience some processing delays in September and October due to ongoing system updates.

  • Will samples sent in during the outage be processed? Yes. Results will be available starting October 15th.

  • I’m a breeder or affiliated with a breed association. Is there a discount code available to me at this time? Yes. We will continue to honor existing discounts for clubs that use Optimal Selection™ or MyDogDNA™. Multi-kit discounts are available for all breed product purchases of six (6) kits or more.

  • How can I purchase a prcd-PRA and/or CEA add-on test? Customers receiving the new web-based reports will receive prcd-PRA and Collie Eye Anomaly (CEA) results automatically, at no additional charge. Customers with existing PDF reports have the choice to either wait until their reports are upgraded to a web-based report or retest for this information.